Portage Pal trailers and accessories will be shipped by UPS ground from our plant in Humboldt Iowa within 2- 4 business days of Purchase Order. Small items will be shipped by US Postal Service. All parts orders are handled through our website or our dealers. PLEASE NOTE: We offer free shipping only to the 48 contiguous United States.
Portage Pal does not share in any way personal information such as names, addresses, phone numbers or other contact information to any outside entity except when directed by law enforcement. In the normal course of browsing our website, information may be gathered by web service providers to help us better monitor the usage of our site and to improve its services. Credit card information is handled through a third party financial institution and payment gateway for the purpose of completing our transactions, and these parties are certified to uphold financial security standards as required by law. We do not store this information at Portage Pal.
Portage Pal trailers and accessories may be returned prior to assembly in the original packaging. The customer is responsible for insuring all parts are accounted for and properly packaged. ?For assistance in setting up shipping please call 1-800-577-5080.? Your refund is typically processed in 3-5 business days after receipt of product at our facility. Shipping costs will be deducted from your refund. No returns are accepted without prior approval.Damaged parts. If any parts are damaged during shipping contact Portage Pal at 515-250-2087.